Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and profile details you provide
- Listing Information: Details about items you post, including photos and descriptions
- Location Data: City and state information for local trading
- Communication Data: Messages between users and support communications
- Payment Information: Processed securely through Stripe (we don't store card details)
- Usage Data: How you interact with our platform, including searches and views
2. How We Use Your Information
We use your information to:
- Facilitate trades between users
- Provide AI-powered matching and recommendations
- Send notifications about trades and matches
- Improve our services and user experience
- Prevent fraud and ensure platform safety
- Comply with legal obligations
3. Information Sharing
We share your information only in these circumstances:
- With Trade Partners: Your profile and listing information is visible to other users. Your full address is shared only with confirmed trade partners when shipping is required.
- Service Providers: We use third-party services like Stripe for payments and email providers for notifications.
- Legal Requirements: We may disclose information if required by law or to protect our rights and users' safety.
- Business Transfers: In the event of a merger or acquisition, user data may be transferred.
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at support@swipswap.com
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.
7. Children's Privacy
SwipSwap is not intended for users under 13 years of age. We do not knowingly collect information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform notification. Your continued use of SwipSwap after changes indicates acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@swipswap.com